"What are the shipping costs?"

We are happy to inform you that we offer free shipping on all orders, regardless of the amount. Whether you order a single item or multiple items, you won’t pay any shipping fees.

"How long does shipping take?"

Our processing time is 1-2 business days. Once your package has been shipped, you can expect a delivery time of 5 to 10 business days. We do our best to get your order to you as quickly as possible so you can enjoy your new fashion items soon!

"Do you offer international shipping?"

Currently, we only ship to UK, but we are working on expanding to more countries.

"How can I track my order?"

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by clicking the button in the shipping confirmation email or by entering your tracking number on the following page: https://modeliafashion.com/apps/parcelpanel.

"What is the return procedure?"

You can return your items within 30 days of receipt. To ensure a smooth return process, we recommend reading our return policy, which can be found in the footer of our website. If you would like to initiate a return, simply send us an email. Our team is ready to assist you and guide you through the return process.

"What should I do if my item is damaged or defective?"

Please contact our customer service as soon as possible with your order number and photos of the damaged item. We will make sure to provide a suitable solution.

"What should I do if I want to exchange an item?"

You can exchange items by returning them according to our return procedure and placing a new order for the desired item. To initiate this, you can email us at support@modeliafashion.com.

"Can I cancel or modify my order?"

If you wish to cancel or modify your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not been processed yet.

"How can I use a discount code?"

Enter your discount code in the designated field during the checkout process. The discount will be automatically applied to your total amount.

"What payment methods do you accept?"

We accept various payment methods, including VISA, creditcard, Amex . You can view the available options during the checkout process.

"How can I find my size?"

Refer to our size chart on the product page to find the right size for your body type. If you're unsure, feel free to contact us for advice.

"How can I sign up for the newsletter?"

You can sign up for our newsletter by entering your email address in the sign-up field at the bottom of the page. You will receive updates about new products and exclusive offers.

"What is your privacy policy?"

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.